Most Frequently Asked Questions

For more information, contact our Customer Service Office, or our Branch closest to your home.

		What data do you need to make me an offer of your services?
		What data do you need to make me an offer of your services? To determine which product best suits your requirements and needs, Crédito y Caución analyses the data on your sector of activity, turnover, credit terms and the geographic distribution of your clients. This information will be gathered however is most convenient for you by one of our specialised Agents. If you wish to receive more information and/or a personalised offer, please contact the offices listed above.
		Do you insure my sales if my company?s registered office is not in Spain?
		Do you insure my sales if my company?s registered office is not in Spain? Crédito y Caución provides its services to companies with registered offices in Spain, Portugal and the Principality of Andorra.
		Can you give me information about my clients if I am not insured by Crédito y Caución?
		Can you give me information about my clients if I am not insured by Crédito y Caución? Crédito y Caución does not sell information of an economic-financial nature. However, the Crédito y Caución Group does include a company, Iberinform.specialised in this kind of service.
		What is coverage?
		What is coverage? The existence of the covers derived from the insurance Policy for a credit term operation.
		What is the Credit?
		What is the Credit? The sum owed by the Client to the Insured as a result of the deferral of a payment for merchandise, goods, services or installations delivered, rendered or executed by the Insured.
		What is Minimum Individual Credit figure?
		What is Minimum Individual Credit figure? The minimum amount a credit transaction must have to qualify for coverage by the Insurance.
		What are credit terms?
		What are credit terms? The periods that elapse between the coming into being of a risk and the due date of the longest payment condition agreed to for the transaction.
		What is the Insured Business?
		What is the Insured Business? The activity of the Insured covered by the insurance Policy.
		What constitutes a Market?
		What constitutes a Market? The geographical scope of the coverage for insured operations.
		What are Insurable Sales?
		What are Insurable Sales? The credit transactions carried out by the Insured that, due to their nature and the application of the insurance Policy?s conditions, are susceptible to being Insured.

<< Anterior

1

2

3

Next >>

Preguntas más frecuentes

For more information, contact our Customer Service Office, or our Branch closest to your home.

		What risks are excluded from the coverage?
		What risks are excluded from the coverage? Those transactions carried out with Public Administrations and their dependent Bodies, affiliates and branches, and with individuals, as well as sales made to clients not approved by the Company, and, in general, sales made outside of the scope of the insured business and/or market are excluded from coverage by the Insurance.
		Can I insure only certain operations?
		Can I insure only certain operations? It is possible for a single Insured party to identify business lines or client groups that share common features as not subject to coverage by the Insurance. However, it is not possible to insure individual transactions outside of the context of a global coverage contract.
		What is a client?
		What is a client? Each one of the Insured?s buyers, within the scope of the activity defined in the Insured Business. The client is the main liable party for the payment of the insured transactions.
		What is a credit limit?
		What is a credit limit? The maximum amount on risk authorised by the Company for each one of the Insured?s clients.
		What are the Credit Payment Conditions?
		What are the Credit Payment Conditions? The credit term, calculated as the calendar days that elapse between the date of delivery of the merchandise, provision of the service or execution of the installation and the date agreed upon by the Insured and his client for payment.
		What is Solvency?
		What is Solvency? The capacity of a client to honour his payment commitments.
		What is a Non-Payment?
		What is a Non-Payment? The inexistence of the payment as of the accorded due date.
		What is a Credit Renewal?
		What is a Credit Renewal? The extension of the initially projected credit term.
		What is Protracted Default?
		What is Protracted Default? The apparent insolvency of a debtor, as evidenced by the maintenance, during a period of time established in the insurance Policy, of a situation of non-payment of a credit.
		What is a Claims Notice?
		What is a Claims Notice? The notification that the Insured makes to the Company, accompanied by the original documentation for the unpaid credit, through which he abandons his friendly collection proceedings.

<< Anterior

1

2

3

Next >>

Preguntas más frecuentes

For more information, contact our Customer Service Office, or our Branch closest to your home.

		What is Definitive Insolvency?
		What is Definitive Insolvency? The incapacity of the debtor to pay the insured credit, defined by any of the situations that establish the occurrence of the loss.
		What is a Loss?
		What is a Loss? The situation that gives rise to the payment of the indemnity, once the Claims Notice has been filed.
		What is an Indemnity?
		What is an Indemnity? The payment made by the Company to the Insured as a result of the occurrence of a loss, calculated by applying the Coverage Percentage to the Insured Loss existing at the time.
		What are Payment Methods?
		What are Payment Methods? The documents by which the obligation to pay a credit is met (cheques, accepted drafts, promissory notes, etc.).
		What are Recovery Actions?
		What are Recovery Actions? The proceedings subsequent to the filing of the Claims Notice, handled by the Company and intended to obtain the payment of the credit by the debtor or by his guarantors.
		I have a non-payment... Can Crédito y Caución recover it from me?
		I have a non-payment... Can Crédito y Caución recover it from me? We offer our Insured clients a recovery service, both for the domestic market and for the markets of any of their exports? destination countries. This service is only provided in association with a Credit Insurance Policy.
		What are Recoveries?
		What are Recoveries? All sums paid by the debtor or by his guarantors to the Company or the Insured subsequent to the filing of the Claims Notice.
		How much does Credit Insurance cost?
		How much does Credit Insurance cost? The price of the insurance is calculated in proportion to the sum of the insured sales. It is a tax-deductible expense.
		What is the Premium or Earned Premium?
		What is the Premium or Earned Premium? The price of the Insurance.
		What is the Premium Rate?
		What is the Premium Rate? The percentage or percentage rate that, applied to the insurable sales, will determine the cost of the earned premium for each Insurance annuity.
		How can I learn more about your Insurance?
		How can I learn more about your Insurance? This web site offers extensive information about Crédito y Caución?s products and services. You can also contact the offices listed at the beginning of this document.

<< Previous

1

2

3

Next >>